We encourage you to only take requests you can accommodate to keep cancellations rare and your pet care services booming. However, if you do need to cancel a booking, we offer all the tools you need to make it happen smoothly.
Note: Keep in mind that frequent last-minute cancellations can impact your visibility in search and may result in an automated record on your profile.
Rover app
Computer
Rover app
- Navigate to your inbox and tap the Upcoming tab. Then choose the booking you need to cancel.
- Tap the three-dotted icon in the upper right corner and select Modify booking.
- Tap Cancel booking.
- Select a cancellation reason from the dropdown menu.
- Review the cancellation details and write a message to the owner explaining why you need to cancel. Tap Cancel booking to finalise your changes.
Computer
- Navigate to your Inbox by selecting the conversation icon.
- Visit the Upcoming bookings section and select the request you want to cancel
- Once the booking is open, locate the grey box that lists the service details. Select Cancel booking.
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Specify whether you’d like to cancel all future services for this booking.
- Select a cancellation reason and include details about why you’re cancelling. Confirm your changes to complete the cancellation request.
5. Select Cancel booking.
Important: If you're cancelling within seven days of an upcoming stay or within 14 days of a holiday, your account may be subject to account review. For more information about Rover’s cancellation policy for sitters, please read our Terms of Service.