Inbox Help
How do I pay for a booking?

So you’ve found the perfect sitter or dog walker, contacted them, and had a Meet & Greet, sounds like you’re ready to book. To book a service, simply:

Web:

1. Navigate to your Inbox by selecting the conversation icon in the upper right corner of your screen.

All languages O Inbox sign marked .png

2. Locate the conversation with the sitter you want to book with under Pending requests. Select the Book Now button.

3. Review booking details to make sure the dates, the number of pets, and the price details are correct, then enter/review your payment for the booking. 

4. Click Request to Book.

 

Once the sitter accepts your request, the service has been booked. You'll receive an email confirmation and the stay will appear in the Upcoming bookings section of your account.

Your card will be charged for the entire service at the time of booking. Your sitter or dog walker will be paid within five working days of the end of the service. For more information on how payments work, check out the payment section.

Rover App:

  1. Tap Inbox and open the Pending folder to locate the request you’d like to book.
  2. Book your request and enter your payment and billing information. 
  3. Enter any promo codes you may have and tap Redeem.
  4. Review your stay summary and tap Request to Book

Important:

  • Booking and paying through Rover is required per our Terms of Service.
  • Never pay your sitter or dog walker by cash, this can expose you to fraud and makes your bookings ineligible for the Rover Guarantee and dedicated support.
  • If you've changed your pending request to include additional dates or pets, your credit card will be charged the new rate. The previous charge for the first request will also appear on your credit card statement but will be invalid as soon as the new debit has been made.
  • If you need to make changes to your booking, please contact your sitter directly. If the sitter agrees with the changes, they can edit the booking from their rover account.

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