Inbox Help
Why am I getting an error message when I try to add my phone number?

A phone number can only be linked to one account at a time. If you’re getting an error message that says, “This phone number is already registered,” it usually means you already have an account.

Please contact Rover Support from the Help Centre and include the following information: 

  1. The email address of the account that you’re trying to add your phone number to.
  2. The phone number that you’re trying to add to your account.

You can reach out to us by submitting a help request by navigating to the bottom of any page in the Help Center and selecting Contact Support.

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Or, you can also chat with us from 9am to 6pm, Monday to Saturday, by clicking on the blue Chat window in the Help Centre at the bottom right of your screen.

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